Payment Policy

1. Definitions

• Order Value: The total amount payable at checkout, including product price, applicable taxes, and shipping charges where applicable.
• Successful Payment: A transaction that is authorized and received through our approved payment gateway.
• Payment Method: Any online payment option made available by KEMET at checkout, including UPI, debit cards, credit cards, net banking, wallets, and other supported methods.
• Failed Transaction: A transaction in which your account is debited or payment is attempted, but the order is not successfully confirmed in our system.
• Duplicate Transaction: More than one successful payment made against the same order due to a technical or user-side issue.
• Order Confirmation: The email sent to your registered email address after successful payment and acceptance of the order.
• Promotional Code: A discount code, offer code, or gift coupon that may be applied at checkout subject to its stated terms.

2. Accepted Payment Methods

All transactions on KEMET are processed in Indian Rupees (INR). We currently accept prepaid orders only.

Orders will not be processed unless payment is completed successfully at checkout.

3. Payment Authorization and Order Confirmation

The full order value is charged immediately upon successful order placement. An order is treated as confirmed only after payment authorization is successfully completed and a confirmation email is sent to your registered email address.

If your payment is successful but you do not receive an order confirmation within a reasonable time, please contact us before attempting another transaction.

4. Promotional Codes and Gift Coupons

• Promotional codes, gift coupons, and limited-time discounts may be used only in accordance with the terms stated for that specific offer.
• Unless explicitly specified otherwise, all promotional codes and gift coupons are for one-time use only.
• Promotional codes cannot be transferred, re-issued, exchanged for cash, or redeemed after an order has already been placed.
• KEMET reserves the right to reject or cancel any order where a coupon or offer is used in violation of its stated conditions or in a manner that appears abusive, fraudulent, or technically manipulated.

5. Failed Transactions

If your account is debited but no valid order confirmation is generated, the transaction may have failed or remained incomplete. In such cases, the amount is usually reversed automatically by your bank or payment service provider according to their internal processing timelines.

KEMET cannot manually accelerate a banking reversal where the payment has not been successfully settled with us. If the amount is later found to have settled with KEMET despite an unsuccessful order, the matter will be reviewed and refunded after verification.

6. Duplicate Payments

If you are charged more than once for the same order, please contact us with your Order ID, payment reference number, and proof of transaction. Once verified, the excess amount received will be refunded to the original payment source wherever technically possible.

Duplicate payment claims may take additional time where banking reconciliation or payment gateway verification is required.

7. Order Processing and Cancellation by KEMET

On successful completion of payment, an order confirmation is sent to the customer's registered email address. KEMET reserves the right to cancel an order before dispatch if we are unable to fulfill it or if the order cannot be validly processed.

Orders may be cancelled under circumstances including:

• Product, fabric, trim, or construction failing internal quality checks
• Insufficient stock, material, or production availability
• Inability to fulfill order-specific requirements
• Incomplete, incorrect, unsupported, or non-serviceable address details
• Orders not complying with our coupon or promotional usage policy
• Pricing errors caused by technical, manual, or system issues
• Orders flagged as suspicious by our payment, fraud prevention, or technical systems
• Any other exceptional circumstance where fulfillment is not possible

If KEMET cancels a prepaid order before dispatch, the full order value received by us will be refunded in accordance with applicable processing requirements and within a reasonable period.

8. Refunds Related to Payment

Approved refunds will be initiated to the original payment method used at checkout wherever technically possible. KEMET does not offer cash payouts or alternative transfer methods except where operationally required to complete a valid refund.

9. Order Processing Timeline

• Payment Received

  Your payment is verified and authorized at checkout.

• Order Confirmed

  An order confirmation email is sent once your payment is successfully received and the order is accepted into our system.

• Internal Review

  Orders may be reviewed for stock availability, quality standards, pricing accuracy, address serviceability, and transaction authenticity.

• Order Prepared

  If the order clears review, it moves into packing and dispatch preparation.

• Refund if Cancelled

  If the order is cancelled by KEMET before dispatch, the applicable refund is initiated after internal verification and reconciliation.

10. Shipping Charges and Taxes

All applicable charges visible at checkout form part of the final order value. For international orders, import duties, customs charges, or local taxes imposed by the destination country are outside KEMET's control and, where applicable, must be borne by the customer.

11. Shipping and Delivery Terms

• Orders are shipped according to the production and dispatch timelines stated on the website.
• Orders cannot be split across multiple delivery addresses within a single purchase.
• Shipping address changes must be requested before the order is dispatched.
• Once an order has been dispatched, the shipping address may no longer be changed, cancelled, or redirected.
• Delivery attempts are handled as per standard shipping procedures applicable to your shipment.
• A delivery confirmation may be sent after successful delivery is recorded.

12. Lost Packages

If you receive a delivery confirmation but have not actually received your order, you must notify KEMET within 3 business days from the date of the delivery confirmation. Claims raised after this reporting window may not be accepted.

13. Payment Security

All online payments are processed through authorized third-party payment systems. KEMET does not encourage payment outside approved checkout channels.

We reserve the right to hold, review, or cancel any order that appears fraudulent, unauthorized, suspicious, or otherwise inconsistent with legitimate purchase behavior.

14. Grievance Redressal

If you have a payment-related concern that has not been resolved through the standard support process, you may escalate it directly to us:

• Name: Jaskaran Singh
• Email: wearkemet@gmail.com
• Hours: Monday to Friday, 10 AM – 6 PM IST (excluding public holidays)

We aim to acknowledge payment-related grievances within a reasonable time and resolve them as efficiently as possible.

15. Governing Law

This policy is governed by the laws of the Republic of India. Any disputes arising out of or related to this Payment Policy shall be subject to the exclusive jurisdiction of courts in Ludhiana, Punjab, India.

16. Policy Updates

KEMET reserves the right to update or revise this Payment Policy at any time without prior notice. The revised version will be posted on our website and will take effect immediately upon posting.